I took my sisters Samsung Note 2 phone into the Samsung customer service centre here in KL. For some reason, the phone didn’t want to boot past the start-up screen. An initial diagnostic revealed that it may be a blown motherboard, which would have cost me around RM792 to replace. But the technician said they will inspect further.
After nearly 30 minutes, a young lady told us that it could be the motherboard. She said she could replace the motherboard for RM792. She said that a cheaper option would be to get someone on the outside to “root” the phone. One the phone has been “rooted”, we should bring the phone back to have the original software installed.
At first, I was quite furious as to why Samsung couldn’t rectify this issue for us. I could have pushed her for a solution and would have ended up paying RM792 to get the motherboard replaced. I didn’t understand the logic behind her request to get the phone “rooted”.
Only later, at a tech shop, did I realise why the young lady asked me to root the phone. The shop technician showed me that the phone was really dead – the motherboard was the culprit and the cost of changing the motherboard was only RM350, nearly half the price if done by Samsung.
Moral of the story: the young lady was just trying to save use money. In the future, I should really try and understand the larger picture before criticising someone else’s behaviour.
To the young lady at Samsung, I hope you didn’t hear my muttering. And thank you for helping a fellow Malaysian save some duit in these crazy times.